Business Systems AnalystApplied Materials

 

Job Description

Job Description:

Key responsibilities:

• Serve as an interface with a customer sub-group within a business unit or functional area such as Sales, Operations, Engineering, Service and Finance for the purpose of business technology alignment, solution discovery, service management, project portfolio management and relationship management.
  
• Analyzes business requirements or issues, converts analysis to functional specifications, and designs solutions to meet cross functional business requirements or resolve issues. Perform and document software application configuration, prepare and execute testing scenarios and scripts (unit, integration, performance, regression acceptance) and data conversions.
  
• Provides business application functional support services to meet performance, availability, customer service level agreement, and customer satisfaction targets. Monitors specific IT systems or set of systems for availability, performance and capabilities and reports anomalies through predefined process. Oversees and/or completes root cause analysis and resolution of complex outages or incident trends working with infrastructure and technical teams, support providers and application vendors. Recommends and executes required corrective actions. Participate in evaluation and recommendation of patches, point releases, major upgrades and new systems.
  
• Delivers project and support services in area of responsibility within allocated budget. May be responsible for development of budgets for small to mid projects and/or for timely renewal of maintenance and subscription contracts.
  
• Adheres to and guides junior staff and contingent workers to adhere to GIS project management, software application development, testing, service management, change management, RCA and other relevant processes, standards, governance and controls. May manage execution of sox controls and testing, and support internal and external audits.
  
• Plan and manage small to medium d business application projects to ensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality. May serve as a team lead on a larger, complex project.
  
• Oversees/manages contingent workers performing project and/or support services. Responsible for the selection, on boarding and off boarding of contingent workers in a timely manner. Mange contingent worker project/task assignments and ensure work product quality. Approves contingent worker time sheets/cost.
  

Functional Knowledge:
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise:
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership:
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving:
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact:
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills:

• Explains difficult or sensitive information; works to build consensus.
  
• Experienced Business Analyst with a demonstrated history of working in the information technology and services industry skilled in Requirements Analysis, Design & Development of Systems, Integration & Automation, Documentation & Market Research.
  
• 8 to 10 years overall experience with 1 to 3 years in Systems Integration and Automation including RPA. Experience as a functional consultant for driving robotics (RPA) automation projects across multiple geographic locations is desirable.
  

Key Responsibilities:

• Interact with various business units and operations teams to solve business problems through development of sustainable technology solutions
  
• Work closely with stakeholders to identify the scope of automation through feasibility study
  
• Analyze and model the business domain to create a complete picture of work-flows and technical requirements that can be fulfilled by existing and proposed software
  
• Create functional requirements, use cases, and coordinate requirements walk-through and sign-offs with the stakeholders
  
• Perform detailed analysis of the process and prepare a Process Document along with AS IS & TO BE process maps
  
• Perform requirements gathering and design robotics solution for the processes
  
• Create detailed project road maps, plans, schedules, support structure, and work breakdown structures and manage the execution
  
• Create user manuals, detailed RASCI matrix and help keep them current
  
• Identify risks, potential scope creep and change management with the Project Manager
  
• Assist Change Managers to assist users in process flow and user interface changes